Silver&Fit Affinity is a wellness program designed for seniors. It is made available through Healthyroads, Inc. and American Specialty Health Networks, Inc. (hereinafter referred to as “Silver&Fit Affinity”). Silver&Fit Affinity values its users and respects their privacy. We collect user information in an effort to improve the user experience and to communicate information about our products and services. Silver&Fit Affinity is committed to using user information responsibly. Silver&Fit Affinity will not sell or rent any online information provided by a user to third parties. If you accesses Silver&Fit Affinity through one of its health plan partners, any information collected is governed by this Silver&Fit Affinity Privacy Statement.
The following Privacy Statement discloses the privacy policy for Silver&Fit Affinity by describing:
- The personal information SilverandFitAffinity.com may collect;
- Why the personal information is collected;
- How the personal information will be used;
- The choices users have about the collection and use of personal information.
For any questions about this Privacy Statement, please contact us directly. Silver&Fit Affinity will respond to any questions within 10 business days from the date of receipt. Contact Silver&Fit Affinity directly through any means noted at the end of this Privacy Statement.
If information practices change, Silver&Fit Affinity will post the revised policy on SilverandFitAffinity.com or will notify users through direct communication.
WHAT KIND OF INFORMATION DOES SILVERANDFITAFFINITY.COM COLLECT UPON OPT-IN?
The information collected may be considered Protected Health Information (PHI) and Personally-Identifiable Information (PII). Silver&Fit Affinity collects only the minimum PHI and PII necessary in order to complete an online request.
WHAT SECTIONS OF SILVERANDFITAFFINITY.COM COLLECT PHI AND PII?
Silver&Fit Affinity collects PHI or PII in the Store, Site Registration/Enrollment, Planners, and the Contact Us sections of the Silver&Fit Affinity Web site.
- The Store requires name, e-mail address, mailing address, phone, and credit card numbers when an order is placed.
- Registering with the site requires name, date of birth, address, email address, and home phone number.
- Planners require Silver&Fit Affinity to record information.
- The Contact Us page requires name, phone, e-mail address, inquiry type, and comment.
In addition, a record of the user’s online purchases is maintained. As is common with business practice, this information may be maintained indefinitely.
WHY IS PHI AND PII COLLECTED?
PHI and PII is used solely to address user’s requests regarding the Store, Site Registration/Enrollment, Planners and the Contact Us sections of the Silver&Fit Affinity site.
IF YOU CHOOSE NOT TO PROVIDE PHI AND PII IN THE INITIAL REGISTRATION PROCESS, YOU WILL NOT BE ABLE TO ACCESS OR USE SILVERANDFITAFFINITY.COM. ONCE REGISTERED, YOU MAY ENTER PHI AND PII, SUCH AS WEIGHT, BODY MEASUREMENTS, AND HEALTH HABITS, INTO YOUR ACCOUNT USINGPLANNERS. YOU ARE NOT REQUIRED TO ENTER PHI AND PII INTO THESE AREAS. HOWEVER, IF YOU CHOSE NOT TO PROVIDE THE INFORMATION, YOU WILL BE ABLE TO ACCESS THESE FUNCTIONS, BUT YOU WILL NOT BE ABLE TO TRACK YOUR PROGRESS.
HOW DOES SILVER&FIT AFFINITY USE PHI AND PII?
Silver&Fit Affinity collects PHI and PII (including, but not limited to name, e-mail address, mailing address, and/or telephone number) when the user commences communications with Silver&Fit Affinity.
PHI and PII is used for a number of reasons:
- When information is submitted in the Store the information is used to complete the order process. E-mails are sent to confirm orders. Silver&Fit Affinity will communicate via phone or U.S. Mail with questions regarding orders. When registering with Silver&Fit Affinity users may choose to receive e-mails regarding our products and services.
- When information is submitted while registering/enrolling with the Silver&Fit Affinity site the information can only be seen in a secure location in the My Account section and a unique User ID is created to coincide with the registration/enrollment information. Registering for the Web site allows users to gain access to special features on the site.
- Information submitted in the Planners section is used to create personalized exercise and nutrition plans.
- Information submitted in the Contact Us section is used to help resolve feedback.
- After removal from an e-mail or mail list Silver&Fit Affinity will maintain names in a “do not mail” file to ensure the request is honored.
WHAT INFORMATION DOES SILVER&FIT AFFINITY SHARE WITH THIRD PARTIES?
As stated previously, Silver&Fit Affinity will not sell, trade, or rent any online
information provided to third parties. Silver&Fit Affinity uses an outside shipping company for orders placed on the SilverandFitAffinity.com site.
A credit card processing company bills users for goods and services. These companies do not retain, share, store or use any PII for
any secondary purposes. In addition, Silver&Fit Affinity may provide reputable third party vendors with aggregate statistics regarding users,
sales, Silver&Fit Affinity site traffic patterns and related site information. The information provided will not include PHI or PII, meaning
there will be no personal information. In addition, Silver&Fit Affinity may release account information when Silver&Fit Affinity believes, in good faith,
that such release is reasonably necessary to:
- Comply with law; or
- Enforce or apply the terms of any of our user agreements; or
- Protect the rights, property or safety of Silver&Fit Affinity, our users or others.
HOW CAN USERS OPT-OUT OF COLLECTION OF PHI OR PII?
To Opt-Out of providing PHI or PII while using SilverandFitAffinity.com, contact Silver&Fit Affinity directly using the e-mail address service@ashn.com or the contact information provided at the end of this Privacy Statement, rather than using the Contact Us form.
WHAT ARE SILVER&FIT AFFINITY' LIMITATIONS ON AMENDMENT, DELETION, OR REMOVAL OF INFORMATION?
Members maintain the right to amend PHI or PII if the member believes the PHI or PII is inaccurate or incorrect. A request for an amendment must be made in writing on the Member Request to Amend Protected Health Information form, available online or upon request through the contact information at the end of this Privacy Statement. Failure to fully complete all sections of the form may result in the form being returned to you. Response to the request for amendment will be issued within 30 days of receipt of the completed form. However, we may obtain one 30-day extension by sending the member a written notice stating the reason for the delay and the expected date of the response. We may deny the member’s amendment request under the following circumstances:
- The PHI or PII is accurate and complete.
- The request for amendment was made verbally.
- The request does not state a reason for the amendment
- We did not create the PHI or PII, unless the originator is not available to act on the request.
PHI and PII cannot be removed from the system and will be retained for a minimum of 7 years in accordance with the record retention policy. User accounts, however, may be disabled upon written request, using the contact information at the end of this Privacy Statement.
HOW CAN USERS REMOVE INFORMATION FROM E-MAIL, PHONE AND U.S MAILING LISTS?
Silver&Fit Affinity communicates with users only if requested. If the preference is to not receive information from Silver&Fit Affinity, contact Silver&Fit Affinity directly through any means noted at the end of this Privacy Statement. Silver&Fit Affinity staff will need to contact the user for order confirmation. The user may be contacted via phone, e-mail or U.S. Mail for questions regarding his/her order.
Users can unsubscribe from the newsletter by replying to the e-mail with the word "unsubscribe" in the subject line. Instructions for unsubscribing are included with each edition of the newsletter.
Unsubscribe requests may take up to 30 days to process once received. After removal from an e-mail or mail list Silver&Fit Affinity will maintain names in a “do not mail” file to ensure the request is honored.
HOW DOES SILVER&FIT AFFINITY PROTECT THE PRIVACY OF MINORS?
Silver&Fit Affinity is concerned about the safety of children when they use the Internet. If Silver&Fit Affinity becomes aware that a subscriber is under the age of 18 and has registered without prior parental consent, we will remove his or her PII from our files.
WHAT ARE COOKIES? HOW DOES SILVER&FIT AFFINITY USE COOKIES ON ITS SITE?
A cookie is a small data file that Web sites often store on a computer's hard drive when their sites are visited. A cookie may contain information, such as a unique user ID that is used to track the pages of the sites visited. SilverandFitAffinity.com uses cookies, but the cookies do not store PII.
SilverandFitAffinity.com uses cookies to enhance your experience while navigating our Web site by storing and tracking your preferences.
Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can change your browser settings to refuse them. If you choose to have your browser refuse cookies, it is possible that some areas of our Web site will not function properly when you view them, and you may have to enter personal information every time you use the Web site.
HOW DOES SILVER&FIT AFFINITY ENSURE INFORMATION IS SECURE?
In order to maintain the confidentiality of PHI and PII, Silver&Fit Affinity enforces strict company-wide policies regarding privacy, security, and confidentiality.
Silver&Fit Affinity has an organizational commitment to protecting privacy and security. All employees who work on SilverandFitAffinity.com are aware of security policies and practices through employee orientation and annual refresher training. PHI and PII is secured in an isolated database with tightly restricted access. Employees authorized to view this information are authenticated prior to gaining such access. Silver&Fit Affinity reviews web security on an ongoing basis. In addition to daily security administration and response activities, the Silver&Fit Affinity environment undergoes an overall security review on an annual basis.
Silver&Fit Affinity uses Secure Sockets Layer (SSL) technology to protect the security of on-line order information. Users will see an unbroken key or a closed lock (depending on the browser used) in the lower left-hand corner of the browser window when SSL is active and the server is secure. The URL line of the browser will also contain “https” instead of “http”.
Some versions of browsers and some firewalls don't permit communication through secure servers. In that case, users will not have the ability to connect to the server and therefore won't have the ability to place an order through an unsecure connection. Orders can be made over the phone by calling (877) 330-2746 if access to the secure server can not be accomplished.
WHAT IS SILVER&FIT AFFINITY’ ADVERTISING POLICY?
Silver&Fit Affinity does not allow third-party advertising on its site.
WHAT IS SILVER&FIT AFFINITY’ EDITORIAL POLICY?
View Silver&Fit Affinity Editorial Policy.
WHAT IS SILVER&FIT AFFINITY’ POLICY REGARDING LINKS TO OTHER WEB SITES AND SERVICES?
Silver&Fit Affinity links to other sites to verify our participation in programs that protect privacy and security, and we send members a link to their Medicare Plan's website. No PII or PHI is shared with these sites. The appropriateness of links to external sites is reviewed semi annually.
HOW CAN USERS CONTACT SILVER&FIT AFFINITY FOR QUESTIONS?
Questions may be submitted on-line using the Contact Us page on SilverandFitAffinity.com. Silver&Fit Affinity is provided by American Specialty Health Systems Inc., a subsidiary of American Specialty Health Incorporated (ASH). All Silver&Fit Affinity site operations are conducted and maintained by staff affiliated with American Specialty Health. American Specialty Health is a Delaware corporation domiciled in California, with the corporate office located at 10221 Wateridge Circle, San Diego, CA 92121 .
U.S. Mail
Silver&Fit Affinity Customer Service
P.O. Box 509117
San Diego, CA 92150-9117
By Phone
(877) 808-2746
E-mail
service@ashn.com
Use of this site is governed by the Silver&Fit Affinity Terms & Conditions.